Our Services
PhaseAlpha provides a full suite of professional services to ensure our software delivers maximum value to your business.
Getting Started With
PhaseAlpha Services
When you first contact PhaseAlpha, an experienced expert knowledgeable in the building industry will listen to what you are looking for, the challenges you are facing, and how you want to grow the business.
From there, we let you know if our solutions are a fit and share examples of how we’ve helped other businesses like yours. With your permission, we can schedule a customized demo of the software and review both the investment and the results you can expect.
Software Implementation
We guide you through every step of the implementation process, from setup to rollout, ensuring your software is properly configured and integrated into your existing business operations and software.
Data Analysis and Imports
For any implementation, it usually involves using your existing data and getting it into the software solution. In our extensive experience, we have seen it all. From spreadsheets, home-grown databases, outdated applications, to the latest CRMs, we can help get the data you have into PhaseAlpha’s modern, structured database solutions.
Typical imports include customers, products, pricing, and ancillary data.
One of the core values of PhaseAlpha is for you to be able to manage all your own data. Our solutions are designed to let you import and manage your data. However, many of our customers are not good at the initial import, so we always recommend you let our implementation team help you get imports done fast and right the first time.
User Training
Our training sessions are designed to equip your team with the knowledge and confidence to use PhaseAlpha software effectively. We provide hands-on guidance tailored to your workflows.
Typically our solutions help multiple teams and departments, so we like to break training sessions into separate groups to address their particular needs and questions.
Integrations
All our solutions are designed with modern APIs and Webhooks to allow one-way or two-way integration with existing software solutions you may be using. We include integration service estimates in our implementation fees.
Integrations can be done during the initial implementation or sometime after implementation.
Custom Add-Ons
Every business is unique, which is why we offer software customization services. Our solutions are designed to be comprehensive, but also allow custom plug-ins that live on top of the core software solution.
We can tailor features, workflows, and reporting tools to meet your specific business needs while maintaining the core application so you can continue to get feature updates to the core application.
Support Services
Our relationship doesn’t end after implementation. With mission-critical software helping to run your business, you expect a knowledgeable and responsive support team to be there when you need it to ensure smooth and uninterrupted operations. We are built for that.
Support is provided via Teams, Zoom, phone, chat, and email from our US-based team of experts. As your company grows, new products and services added, and new people are onboarded, PhaseAlpha is there to provide training and support as part of our support services.
