When most businesses implemented their legacy frameworks, they went through an adjustment period while users were adapting to the change. Soon, however, users were praising the new system and wondering how they had ever managed without it. Over time, the praise began to disappear and complaints increased. In all likelihood, changes in technology, your business processes and user expectations are responsible for the issues you are experiencing. The problem is that you are not certain whether it is time to replace your system or modernize it.
Answering these questions will help you understand if you need to replace your software.
How much is it costing you to support your legacy system?
As software advances, you may find fewer and fewer people with the skills to support systems and languages that have fallen out of use. Many times, people possessing the proper skills are older, highly experienced technicians who command higher rates. If these people are having to devote all of their time to just keeping the system functioning, your legacy framework could be undermining your profitability.
Can your system support the current number of users?
If your business has experienced growth, you may have outgrown your system. User limitations involve more than just the ability to permit everyone to log in at the same time. It also involves the effect that too many users can have on a system. Lengthy searches and slow responses from the system can be signs of an overload.
Are employees working around the system?
Sometimes, employees will become so frustrated with a system that they revert to manual forms or stand-alone worksheets to do their jobs. This makes them less efficient, reducing their productivity and costing you money.
Do all employees have access to the data they need?
Data silos are common problems with legacy systems. Centralizing your database can ensure greater consistency and accuracy, but it can also ensure that everyone can obtain the necessary data without having to maintain a separate database.
Are there new technologies you want to leverage?
Innovative technologies can streamline your processes, allow you to improve customer service, make you more competitive, improve your cash flow or increase your revenue. In many cases, new technologies can be integrated with your legacy system, but sometimes, replacement is necessary to obtain the benefits they offer.
About the author
Joe Lewis is the owner and president of PhaseAlpha, a custom software company. If you are not certain whether your legacy framework has reached the end of its lifecycle, contact PhaseAlpha. We can evaluate your current system to see whether modernization or migration is needed to achieve the results your business requires. You can call 913.648.9200 or send an email to info@phasealpha.com to discuss your specific needs.