In a competitive economy, you need to leverage every possible tool to increase revenue and decrease expenses. One way to achieve both goals is to ensure that your people have the software they need to be more productive, provide superior customer service and reduce costs.
The right software can enhance your ability to use the data you collect. Perhaps you need to create targeted marketing campaigns or empower customer-service representatives by giving them access to the data they need to better assist your customers. You might want to mobilize your field representatives to optimize scheduling, reduce fuel costs or accelerate payments. Perhaps you need access to real-time data so that you can make informed decisions or take advantage of opportunities.
Regardless of your needs, there are three possible approaches to resolving your software challenge.
- You can choose an off-the-shelf solution. There are software packages that you install locally, and there are also options that run in the cloud, enabling your employees to work from any location. Such solutions, however, may not address your specific software needs as they tend to be somewhat generic.
- You can choose an off-the-shelf solution and engage a professional developer to tweak it for you. Developers can add functionality and features to virtually any “canned” software you choose. Many of the cloud-based solutions have an app store where you can purchase extensions or plug-ins that will work with the software, but again, these are sometimes too generic to provide the functionality you need.
- You can have custom software developed that is tailored to your business, your industry or your unique situation. Custom software often requires a higher initial investment, but in most cases, you will achieve a better rate of return over time. A custom software solution ensures that you receive precisely what you need to achieve your goals.
At PhaseAlpha, we would be happy to assist you in your efforts to find the best software solution for your needs. Whether your goal is to improve efficiency, reduce costs, enhance customer service or improve reporting, we can help you choose the right solution. We have extensive experience working with clients in a wide range of industries. Contact us at (913) 648-9200 or send an email to info@phasealpha.com to start learning more about the many ways we can guide you on your path to finding the software solution that best fits your needs.